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Shipping and Delivery


At Esug.dk, we do our best to send your order quickly, safely, and clearly. When you shop with us, you will always be shown the applicable shipping prices before you complete your order. This way, you know exactly what the delivery costs before you pay.

Dispatch of your order

We usually dispatch your order within 1 working day after we have registered your payment. If your order contains items that are not in stock, we usually wait to send the order until all items are available again.

If this happens, you will receive an email from us. You can reply if you want us to send the items that are already in stock, even if some products are missing. Once we have your confirmation, we will send the order as soon as possible.

Shipping and delivery in Denmark

For customers in Denmark, we offer delivery with PostNord with tracking. The expected delivery time is usually 1 to 2 working days from dispatch.

For purchases over 700 DKK, we offer free shipping in Denmark. For purchases under 700 DKK, the shipping price depends on whether you choose delivery with or without distribution.

Delivery without distribution costs 35 DKK for purchases under 700 DKK. Delivery with distribution costs 45 DKK. For purchases over 700 DKK, both delivery methods are free.

When your package is sent with tracking, you can follow the shipment along the way. PostNord typically sends a message when the package is on its way and when it has been delivered or is ready for collection.

Shipping and delivery to Norway

Shipments to Norway are sent with PostNord and Posten Norge with Track & Trace. The expected delivery time is usually 1 to 6 working days.

Esug.dk and e-trekk.no are VOEC registered in Norway. This means that as a private customer, you can purchase goods worth up to 3,000 NOK including VAT and shipping without paying a customs clearance fee upon import.

When you shop via our webshop, you buy the goods including Norwegian VAT. We ensure the VAT is correctly settled with the Norwegian tax authorities. This means you do not have to pay the normal customs fee when your package arrives in Norway.

In short: We handle the practicalities so you can shop on the webshop as normal.

Shipments to Norway are typically delivered as a tracked parcel. The package can be followed all the way and is usually delivered to the nearest collection point. The shipping price for a parcel to the door is approximately 113.03 NOK.

Shipping to Greenland and the Faroe Islands

Orders to Greenland and the Faroe Islands are invoiced without Danish VAT. An invoice is included with the shipment, indicating that the goods originate from the EU.

Due to local rules for maximum goods value, taxes, duties, and import of e-liquids, we recommend that e-liquids are ordered on separate orders. This makes the shipment more manageable and can make handling easier in relation to local rules.

All orders to Greenland and the Faroe Islands are sent with Track & Trace via TNT, PostNord or Posten, depending on the destination and delivery option.

Any local taxes, duties, or fees are to be paid by the customer and are not part of the payment to Esug.dk.

Track your package

When your order is dispatched, you will receive a message with tracking information if your chosen shipping method includes tracking. With Track & Trace, you can follow the package from dispatch to delivery or collection.

If you have questions about your delivery or are unsure which shipping method to choose, you are always welcome to contact us. We are happy to help find the best solution for your order.